Service terms

1. Who provides Zevorli

Zevorli is operated by Dorian Turcu trading as Zevorli, 30 Keats Close, Exmouth, EX8 5SR, United Kingdom. You can contact us at contact@zevorli.com.

2. Business use

Zevorli is provided for business and professional use. You confirm that you are at least 18, are buying mainly for business purposes and have authority to act for the business connected to your workspace. Nothing in these terms removes rights that cannot legally be excluded.

3. The service

Zevorli provides an AI receptionist and appointment administration service. Depending on your configuration, it can answer calls, respond to common questions, check availability, create and manage bookings, capture enquiries, transfer calls and send confirmations.

The receptionist is an AI system. It is not an emergency service or a qualified professional adviser. You remain responsible for the accuracy of your business information, services, prices, availability, instructions and customer commitments, and for reviewing the receptionist's operation.

4. Trial

A new account owner may receive one 14-day free trial. The trial begins when the first workspace is created. Creating another workspace or using another sign-in method does not create another trial. We may refuse or end duplicate, abusive or fraudulent trials.

A trial does not automatically become a paid subscription. To continue with paid access, you must select a plan and complete checkout.

5. Plans, prices and call minutes

• Starter: £199 per month with 200 included call minutes.
• Professional: £349 per month with 500 included call minutes.
• Business: £599 per month with 1,000 included call minutes.

Prices exclude applicable taxes. The total price, seller and payment provider are shown at checkout before you pay. Included minutes are monitored by calendar month. Automatic overage charging is currently disabled; we will tell you before introducing any overage charge or other material billing change.

6. Subscription and payment

Paid plans renew monthly until cancelled. You authorise the payment provider shown at checkout to charge the payment method you supply for each renewal and any applicable tax. Payment details are handled by the checkout provider and are not stored by Zevorli.

Plan upgrades take effect immediately and any price difference is prorated at checkout. A downgrade takes effect at the end of the current billing period. If a payment fails, we may restrict or suspend paid features while the payment remains outstanding.

7. Cancellation

You may cancel at any time through Manage subscriptionon the Billing page or by emailing us. Cancellation stops the next renewal. Your paid access continues until the end of the billing period you have already paid for, unless the checkout provider states otherwise. We will acknowledge an emailed cancellation request.

8. Refunds

Payments are normally non-refundable, and we do not provide partial refunds or credits for unused time after cancellation. We will provide a refund where required by law and may provide one for a duplicate charge or a verified failure to provide the paid service. Contact us promptly with the account email, charge date and reason for the request. This policy does not limit any rights that cannot legally be excluded.

9. Your responsibilities

You must:

• keep account access and integration credentials secure;
• provide lawful, accurate instructions and keep business information current;
• obtain any notices, permissions or consents needed for calls, recordings, messages and personal data;
• use the service lawfully and avoid fraud, abuse, harassment or infringement of another person's rights; and
• monitor urgent, sensitive or regulated enquiries and provide a suitable route to a human or emergency service.

10. Connected services

Live operation can depend on third-party services including voice, telephone, calendar, email, SMS, authentication, hosting and payment providers. Their availability and separate terms may affect features. You are responsible for the accounts and permissions you connect.

11. Availability and changes

We aim to keep Zevorli available and secure, but do not promise uninterrupted or error-free operation. We may maintain, improve or change the service. If a change materially reduces a paid service, we will give reasonable notice where practicable.

12. Suspension and termination

We may suspend or terminate access where reasonably necessary to protect the service or others, comply with law, respond to non-payment, or address a serious or repeated breach of these terms. Where appropriate, we will give you notice and a reasonable opportunity to fix the issue. You can export workspace data from Data & privacy and may delete the workspace after cancelling its subscription and disconnecting live providers.

13. Liability

Zevorli does not make decisions for your business and is not responsible for your services, advice, customer promises or business information. To the extent permitted by law, neither party is liable for indirect or consequential loss. Our total liability arising from the service is limited to the fees paid for the affected service during the 12 months before the event giving rise to the claim. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or for death or personal injury caused by negligence.

14. Complaints and governing law

Please send complaints to contact@zevorli.com. We will review them and reply as soon as reasonably possible. These terms are governed by the law of England and Wales, and its courts have jurisdiction, subject to any mandatory rights that apply to you.

15. Changes to these terms

We may update these terms to reflect service, legal or operational changes. We will post the new version here and change the date above. We will give reasonable notice before a material change affects an existing paid subscription.